FREQUENTLY ASKED QUESTIONS

To submit a warranty claim, simply complete the form. Please note that not all products are covered by warranty. Warranty eligibility can be found on the product page or product packaging. If you need assistance or have any questions, please contact our team at customerservice@hag.com.au. We'll be happy to help and aim to respond within 24 hours

At the moment, we only ship to Australian addresses. We're not yet able to offer international shipping, so if you have an address within Australia such as a friend, family member, or business, you're welcome to have your order sent there.

We know this isn't ideal if you're shopping from overseas, and we appreciate your interest in WOLL. Keep an eye on our site, as this may change in the future.

If you change your mind about a purchase with us online, you may return the product within 30 days from the date of purchase. Please fill out our Returns Request form, we will be in touch shortly. We can offer a full refund, excluding initial and return delivery fees, or an online store credit for use at woll.com.au.

Your cooking temperature should be appropriate for what you are cooking and the oils and fats you are using.

Woll pans are engineered for fast, efficient heating. An empty pan on high heat can reach 300°C in just three minutes – or one minute when using the induction booster setting.

While your Woll pan is designed for high heat, the oils and foods you put inside it are not. At high temperatures, oils and fats can leave a tar residue, which sometimes cannot be removed and will damage the surface of your pan. This is why it’s always important to use the right oils and fats at the right temperature.

To prevent damaging your non-stick coating with burnt-on oils and foods, heat your pan while empty for approximately two and half minutes. Turn down the heat by about 30% before adding fats, oils or food.

There are a few ways you can ensure optimal cooking temperature every time:

• When using a gas stove top, adjust the gas flame so that it doesn’t extend up the sides of the pan.
• Place a dry wooden spoon into the oil. If small bubbles form, you’re ready to cook. The oil should never start to smoke.
• If you’re cooking without oil, flick a couple of drops of water into the pan. If the droplets dance on the surface, the temperature is perfect. If the drops immediately spit and evaporate, your pan is too hot.

Tar residue from high-heat cooking and incomplete cleaning may have damaged the surface of the pan.

It’s very important to cook at the appropriate temperature and thoroughly clean your pans after each use.

A new non-stick pan appears to be indestructible. It seems that it can take the highest heat and only needs a quick wipe after cooking to get it perfectly clean and ready for use again.

Unfortunately, this sort of treatment can reduce the lifespan of your pan’s non-stick surface. Incomplete cleaning leaves food and oil residues behind, which then convert into 'tar resins' at high temperatures.

Under some circumstances, this residue cannot be removed and will damage the non-stick properties. This damage is not covered under warranty. This is why it’s important to always choose the right oil and the right temperature for the task at hand.

Select the oil or fat based on your desired cooking temperature.

Not all oils like it hot! Fats and oils have different levels of stability when heated. The key to avoiding burnt-on tar resins is understanding the smoke point of the oil you are using.

The smoke point is the temperature at which the fat starts to burn, when it starts to smoke in the pan. If your oil reaches its smoke point, it risks staining your pan, and it won’t give you optimal cooking results either. When cooking at high temperatures – like searing meat or stir-frying vegetables in a wok – it’s important to use cooking fats and oils with a high smoke point.

Smoke points of common oils – please note the smoke point of blended oils will differ from those listed below. Always check the label.

No, induction cooktops will only heat pans with a magnetic induction base.

Induction cooktops produce electromagnetic currents which energise the magnetic metal base of the pan, which in turn heats the pan. This heating method won’t work on cookware without a magnetic base.

Most of Woll’s pans feature a stainless-steel base plate, which is ideal for induction cooking – just look out for +INDUCTION on our packaging.

Induction uses ring-shaped magnets  to generate heat, so you need to ensure you match the pan size to the element size. If your pan is too small, it won’t register on the element. On the other hand, it is possible to use larger pans on smaller elements, but this reduces the heat transfer efficiency.

Yes!

Induction pans can be used on all types of cooktops, including electric, gas, ceramic, halogen and induction. 

Always check pans and lids to see if they are ovenproof.

Woll pans and lids are ovenproof as follows:

• Diamond QXR Eco Logic: Pans are ovenproof up to 250°C; detachable handles are not ovenproof.
• Diamond Lite: Pans, glass lids and fixed handles are ovenproof up to 250°C; detachable handles are not ovenproof.
• Eco Lite: Pans, glass lids and fixed handles are ovenproof up to 200°C.
• Steel: Pans, lids and handles are ovenproof up to 180°C.

All Woll non-stick coatings are completely safe, non-toxic, PFOA-free and not harmful to your health.

Woll takes great pride on providing premium quality cookware for your home. Our high standards ensure that our products are completely safe for use in your home.

Woll uses PTFE in non-stick coatings, as it provides a superior non-stick surface that performs exceptionally every time. Regulatory agencies worldwide have concluded that PTFE manufactured without the use PFOA is not a risk to consumers.

All Woll’s manufacturing processes and coatings are completely PFOA free.

While WOLL cookware is tough enough to handle most utensils, we recommend using silicone, nylon, or wooden tools (instead of metal) to help prolong the life of your non-stick coating or preserve the polished finish of stainless steel.

Before first use, wash your new pan whether non-stick or stainless steel thoroughly with hot soapy water to remove any manufacturing residues.

All WOLL cookware is dishwasher safe. However, to extend the life of your cookware, handwashing is recommended. Regular, thorough cleaning after each use helps maintain peak performance and long lasting quality.

Non Stick Care Tips

• After cooking, fill the hot pan with warm water and set it aside while you eat, this loosens residue and makes cleaning easier.
• Wash the pan with hot water, dishwashing liquid and a soft sponge or cloth suitable for non-stick surfaces. Ensure all food and oil residue is completely removed.
• Rinse thoroughly and dry with a clean cloth.
• Allow glass lids to cool completely before washing as sudden temperature changes may cause breakage.

Stainless Steel Care Tips

• For stuck on food, soak in warm soapy water. Use a non abrasive sponge or nylon scrubber to clean.
• To maintain shine, you can use a stainless steel cleaner or a baking soda paste for tough stains or discoloration.
• Avoid using steel wool or harsh abrasives that can damage that surface.

General Care For All Cookware

• Use pan protectors when stacking to prevent scratches and avoid residue transfer.
• Detachable handles (if applicable) can be removed for space saving storage.
• Periodically check that all handles and knobs are secure. Re-tighten if needed but do not overtighten.
• Avoid dragging your cookware across stovetops especially glass ones to prevent scratches.

With the right care, your WOLL cookware will deliver high performance and long life in your kitchen.

Woll pans are dishwasher, proof but the extreme temperatures and harsh chemicals in a dishwasher can wear down non-stick coatings over time. To extend the life of your pan’s non-stick surface, thorough handwashing is a better option. 

When storing pans on top of one another, use pan protectors between them to prevent cooking surfaces from scratches and residues.

The detachable handle, if included, can be removed for space-saving storage.

The handle can be secured by tightening the screw with a screwdriver.

The Woll screw handle ensures a smooth non-stick internal surface, with no metal rivets for food and residues to cling to. To keep the handle securely connected, we recommend tightening the screw every so often with a screwdriver.